MAY 23, 1973 – APRIL 18, 2026
It is with profound sadness that we share the passing of our colleague and union sister, Glenda Quigley, on April 18, 2026. Glenda was not only a dedicated member of the Toronto Contact Centre, but a cherished friend, mentor, and support to so many of us.
Glenda began her career in the Contact Centre on June 16, 1997, and for nearly three decades she quietly and consistently made our workplace a kinder, more welcoming place. She greeted people with warmth, humour, and patience, and she had a way of making new colleagues feel seen, valued, and never alone.
Many of us first met Glenda as a Training Instructor when we walked through the doors of the Contact Centre for the very first time. She helped lay the foundation for countless careers, guiding people through those stressful early days with calm reassurance, clear direction, and genuine encouragement. She was often the first person we turned to when we needed advice, a listening ear, or just a steady presence during a difficult shift.
Glenda had a rare gift for seeing the best in people and working gently to bring it forward. She gave generously of her time and energy, whether it was staying late to help someone understand a procedure, offering thoughtful feedback, or checking in on colleagues who were having a hard day. Her work with the Process Management Team reflected that same spirit—always focused on making things better for the people doing the job, not just the process itself.
Her joy and enthusiasm were evident in everything she did. Colleagues will remember her easy smile, her down‑to‑earth sense of humour, and the way she could lighten a room just by being herself.
On behalf of the union, we extend our deepest condolences to Glenda’s family, friends, and all those whose lives she touched. She will be remembered with enduring gratitude, respect, and affection—for her kindness, her generosity, and the way she always put people first.