WELCOME TO D300

To help our members understand the role and vision of our Bargaining Rep nominees, we prepared a few questions for them to answer. Their responses were voluntary but greatly appreciated. We want to thank all the nominees for giving us the time to explain what we wanted to do, and a heartfelt thanks to everyone that participated. Please see below for the Q&A with two of the three of your Bargaining nominees!

Q&A WITH BARGAINING REPRESENTATIVE CANDIDATES BRETT GRASSAM AND WADE IRELAND

If elected as a Bargaining Representative, how would you describe your primary responsibilities? Please explain in your own words.

BRETT GRASSAM:

If elected, my primary focus will be on fulfilling the responsibilities of this post for the remainder of the term. This includes ensuring that members’ Level 2 grievances are handled with the utmost care and urgency, giving them the best possible chance for a fair resolution. I will provide the necessary support and resources to address these grievances effectively. Additionally, I will assist the president in carrying out their duties as outlined in the bylaws, working together to strengthen the overall effectiveness of our union.

Key areas I will focus on as part of my responsibilities include:

UMHQ

Workplace accommodations

Lou16

Supporting all districts in the region

Policy grievances

It’s important to note that bargaining is not part of this term’s scope, so I will not be addressing that topic at this time. However, stay tuned for my platform in the June 2025 elections!

WADE IRELAND:

There are three main parts to the role.

When the time comes, it involves bargaining with the Company to get the best agreement possible. “Best” is not defined as to what I want, but what the Members will tell the Committee is their priorities. This will be achieved through the survey & proposal meeting process, and generally listening to the Members every day. Communication is key at all times, especially leading up to the bargaining process.

The second main responsibility is to protect and defend the members under the terms of that Collective Agreement, the agreement that the Members have ratified and the Company has also agreed to. This involves both understanding and interpreting that agreement, and learning the history and intent of the various articles in that agreement. Many times, there will be “grey” areas, and my position will be to always fight for what is best for the members. We know the Company will always interpret in their own interest, and this is the down side of having “grey” areas. As the Bargaining Rep, I must see these disputes carried forward through the higher-level grievance process, including arbitration where applicable.

Finally, I am there to support my District Chairs and other Workplace Representatives in their roles and assist where possible on non-CBA issues. We all know through experience that many things come up that are not directly tied to an article in the CBA, such as a local SOP, but can affect our members negatively and needs pushback where possible.

How do you plan to address the diverse needs of our membership, from newcomers to seasoned professionals? What specific support or initiatives do you have in mind for each group?

BRETT GRASSAM:

I currently utilize social media and an online presence to keep members informed, and I plan to use these tools effectively to communicate important updates. Whether you prefer the fast pace of social media or the more traditional email updates, I am skilled in both methods and will ensure you are kept in the loop on crucial matters, such as grievances that could impact your job security or result in disciplinary actions.

Additionally, I will make regular in-person appearances at each work location to strengthen the relationship between the members and the Union. I believe in fostering open lines of communication, especially when it comes to complex and serious issues like Level 2 grievances. Transparency is at the core of my work in the Union Office, and I will ensure that every member, regardless of their experience level, is well-informed about their rights and the grievance process.

The more you know, the more engaged you will be. This approach helps all members, whether new to the Unionized workforce or seasoned professionals, to stay connected and empowered, particularly when dealing with serious grievances that require careful attention and swift action. My commitment is to make sure you’re always aware of your rights and the steps I’m taking to defend them.

WADE IRELAND:

How do you plan to address the diverse needs of our membership, from newcomers to seasoned professionals? What specific support or initiatives do you have in mind for each group?

Having members in my family at various places of the Seniority scale gives me a unique perspective of seeing the needs at those various stages and also seeing the shortcomings of the current collective agreement. You can say I have a vested interest in seeing the needs of each group addressed with the full efforts and strength of your bargaining committee. 

For our newer members, this involves fighting to improve the pay levels and the speed of progression, improved scheduling, the fight for a full defined pension plan, and any other issues the membership bring to us through the bargaining preparation process. The bargaining committee will only truly understand what is important by listening to those members. 

For the more senior members, pay levels and scheduling are just as important, but changing the maximum pensionable earnings, and achieving a form of indexing for the pension is also long overdue. Again, when it comes time to bargain, the members will speak out!

What unique skills, experiences, or perspectives would you bring to this position? How would members benefit from having you as their elected representative?

BRETT GRASSAM:

My communication skills, relationship-building abilities, and analytical expertise will be a significant asset to the members. I am approachable and committed to creating an environment where members feel comfortable voicing their concerns and asking questions. With many years of negotiation experience outside of Air Canada, I bring a strong background in finding practical solutions and reaching fair agreements. This experience will prove invaluable when performing the roles and duties of the Bargaining Representative, ensuring that I can advocate effectively on behalf of all members. I am ready to leverage these skills to benefit our entire membership.

WADE IRELAND:

My education, years of experience in the Union, scheduling background, pension background, etc, built a good foundation. Having worked in both the Call Centre & Airport, with many years in the Leadership role, has given me a rounded work experience in the scope work covered by our Collective Agreement. 

I am also someone who has always made myself familiar with our collective agreements, and learned a long time ago that having that basic knowledge allows the member to stand up for their own rights and defend the rights of those who we see wronged. I always encourage members to read their CBA. When you know the rules, you can stand up against a company that breaks those rules with regularity as evidenced by the number of grievances we have to file. 

Also, by knowing the rules, it is much easier to take action. For the Call Centre, I think back to a time where the Director of Call Centers said we would never see a compressed work week (10 hr shift), even though the CBA allowed for it “by mutual agreement”. I was not defeated by his comments, and proceeded to build a shift that met the requirements, filed a grievance, and we saw that the arbitration that followed from that grievance was successful. 

I am also a strong fighter to not only keep the Scope work we have, but see the need to get back some of the Scope work we have given up over the years. AI is expected to be a real threat to our membership in the future, and we need to be strong in the fight to maintain and increase our Scope work. Having years of experience in this industry helps in seeing the possibilities!

CONSIDERING OUR NEXT CONTRACT NEGOTIATION IN 2026, WHEN AND HOW DO YOU INTEND TO START GATHERING INPUT FROM VICE CHAIRS AND MEMBERS ABOUT OUR COLLECTIVE DEMANDS?

BRETT GRASSAM:

While the next contract negotiation in 2026 is not within the scope of this election, I understand the importance of gathering input from Vice Chairs and members about our collective demands. At this time, diving into specifics would be premature and could distract from the current priorities. Rest assured, I will be actively planning for this process, and we will begin to gather input closer to the time. Stay tuned for more details in the spring elections in June 2025! Your voice will be heard, and I’m committed to ensuring we approach negotiations in a way that benefits all members shall I be elected again.

WADE IRELAND:

Considering our next contract negotiation in 2026, when and how do you intend to start gathering input from Vice Chairs and members about our collective demands?

Actually, I have been addressing this process for months. At any opportunity I go over the process with new members, reviewing how important it is for them to fill out the surveys, and come to the proposal meetings to express their views. 

If in the bargaining position, I would expect all the Vice Chairs to be promoting the process directly with the members. On an ongoing basis, I would expect the district offices to keep a log of both the new ideas that come forward, and the issues that we find in the CBA that are problematic or flawed.  

Our union has a very well organized and detailed process for bargaining from start to finish, and I would engage all the resources available to us to ensure the member voices and leadership voices are heard.

WHAT ARE YOUR MAIN OBJECTIVES FOR THIS TERM IF ELECTED? ARE YOU CONSIDERING SERVING MULTIPLE TERMS, AND IF SO, WHAT LONG-TERM GOALS DO YOU HAVE FOR OUR ORGANIZATION?

BRETT GRASSAM:

If elected, my main objectives for this term will be to pick up where our previous bargaining representative left off, continuing to support the union’s priorities while ensuring that all members’ needs are addressed. I will focus on fulfilling the responsibilities outlined in question #1.

As indicated in question #1, I will be running for a new 3-year term in June 2025. As for long-term goals and future plans, those will be discussed during the campaign for the election in June 2025.

WADE IRELAND:

Remember, this election is to complete the term vacated by the previous representative and expires at the end of May 2025. Therefore, much of this period would be the period for whoever wins this election to get a good grasp of the requirements of the job, complete the issues currently in progress, and tackle the new issues that arise. Hopefully if that successful Candidate is me, I will run again for the full term in the spring of 2025. Soon after that, the bargaining process will dominate the timetable until we successfully ratify a new collective agreement. After the CBA is ratified, the role switches back to monitoring and defending the agreement and ensuring the Company honours it’s terms.

As for multiple terms, I would have to say that is not the intention. I strongly believe we need to mentor a new generation of Leaders to take over the fight. This is important for the relevance & survival of the Union and the long-term benefit of the membership. We actually have a lot of talent within our membership and we need to find better ways to engage them and getting them interested in stepping up in a Leadership role.

ELECTION SEASON IS HERE! Please make sure your voting profile is updated, all votes will be collected electronically. Voting will begin on TUESDAY DECEMBER 3, 2024 12:00PM and ends FRIDAY DECEMBER 6, 2024 at 11:59AM. See below for the nominees.

UBY WEBINAR! Please see below for detailed information regarding the live webinar about managing anxiety with Dr. Andrew Morgan. This has to be attended on your own time. The link to register can be found through UBY, or you can reach out to your local UBY ambassadors for further information.

VACANCY! VACANCY! VACANCY!

For further information, please check out the listing posted HERE.

The Shift Bid has concluded, and we want to thank everyone for their encouraging words of support throughout these three days. The eBid, although a new system, was a smooth transition at the YTO Contact Center, and we could not have done it without all of us working as a team. As a reminder to agents that bid a relief line, please make sure you keep in mind what is bargained in the Collective Agreement. As per Article 6.13.06 and 6.13.07:

It is that time of year again, SHIFT BID! We will be bidding on August 14, 15, 16. Things are going to be a little different this time around, as we are transitioning into the eBid system. We implore you to double check prior to your shift bid that all of your standing bids are in the system, and to get in contact with a Union Rep or the DC as soon as possible if there are any technical issues. Although the process has not been as smooth as we would have liked, Union is working alongside the Company to make sure everything is in working order for the bid, and to ensure that seniority is respected. We will also be in the bid room, alongside the Company to make sure everything is running smoothly, and to ensure that we can step in if there are any issues. Please be sure to to check your bids, as well as bid date/time on the eBid tool. There will be a live Sharepoint link emailed to everyone tomorrow morning. Any agents on GDIP, LOU, or any sort of special leave will get a phone call from your Union team to bid, and an email shortly to follow with your bid time.

VACANCY! VACANCY! VACANCY!

Attention all aspiring CJM-ers… Three vacancies have been confirmed! The transfer list will be pulled on Thursday August 8, 2024. If you are interested in transferring, please make sure that your requests are submitted by the mentioned date.

OFFLINE ACTIVITY EMAIL FORMAT

EXAMPLE ONE:

SUBJECT: Offline Activity: Callbacks

Good Afternoon,

SHIFT: 10:30-18:30
OFFLINE ACTIVITY: 11:47-12:15
PNR: ACXOXO

While on the call with the passenger, the call dropped while we were reprotecting the flights. I called the passengers back to complete the flight disruption reprotection.

Thank You,
Jane Doe
123456

EXAMPLE TWO:

SUBJECT: Offline Activity: Callbacks and Technical Issues

Good Evening,

SHIFT: 15:30-23:30
OFFLINE ACTIVITY: 18:55-19:10
PNR: ACXOXO
INCIDENT# INC123456

While on the call with the passenger, audio went out on my end midway through the call, I was unable to hear the passenger, so I disconnected. I tried to call the passenger back but was unable to reach them. Left a message on their voicemail, remarked the file for the next agent, and submitted a TR report.

Thank You,
Jane Doe
123456

HOT OFF THE PRESSES!!

The new schedule will officially begin on Sunday 28th April and will run until September 7th, 2024.

Mark your calendars! Our next bid will take place from 09 April-11 April.

While we await notice about the upcoming shift bid, please take some time to familiarize yourself with the new shift bid form, as we are retiring the previous 2 form system that was being used. Everything is now consolidated into one form, and has the information needed about where you need to email your form in. You will be required to fill out the form for the bid, and keep in mind, the proxy portion of the form is optional for employees that require it, you are not obligated to fill that out if you do not require a proxy agent. For the bid, it will be mandatory for this form to be sent to the Union email, or handed in office, as we require your personal information to contact you.

This form can also be found on our shift bid page.

For information regarding access to your group benefits card, please see the video below.

It details how to access the Manulife benefits card on your mobile device.

For any employees that are experiencing audio issues,

please refer the following process below:

****URGENT INFORMATION / FEBRUARY 20, 2024****

Please be informed that the new implementation of Harmony significantly improves the company’s ability to identify various KPIs, including hold times, dead air calls, and timeframe on transferred calls to other departments. It is important to follow Call Center Standards and Expectations, which can be found on Acpedia, and it gives a breakdown of proper phone etiquette, such as when customers are not on the line, or when transferring to another department, as the company maintains a zero-tolerance policy for phone abuse. Additionally, all conversations are recorded. If you have questions, please get in contact with me.

Adriana Robinson

All employees who work their full scheduled shift on December 25 and/or January 1 will receive a pair of C1 passes, as per previous years.

Workplace Power & Workers Protection of a Collective Agreement