The new schedule will officially begin on Sunday 28th April and will run until September 7th, 2024.

Mark your calendars! Our next bid will take place from 09 April-11 April.

While we await notice about the upcoming shift bid, please take some time to familiarize yourself with the new shift bid form, as we are retiring the previous 2 form system that was being used. Everything is now consolidated into one form, and has the information needed about where you need to email your form in. You will be required to fill out the form for the bid, and keep in mind, the proxy portion of the form is optional for employees that require it, you are not obligated to fill that out if you do not require a proxy agent. For the bid, it will be mandatory for this form to be sent to the Union email, or handed in office, as we require your personal information to contact you.

This form can also be found on our shift bid page.

For information regarding access to your group benefits card, please see the video below.

It details how to access the Manulife benefits card on your mobile device.

For any employees that are experiencing audio issues,

please refer the following process below:


Please be informed that the new implementation of Harmony significantly improves the company’s ability to identify various KPIs, including hold times, dead air calls, and timeframe on transferred calls to other departments. It is important to follow Call Center Standards and Expectations, which can be found on Acpedia, and it gives a breakdown of proper phone etiquette, such as when customers are not on the line, or when transferring to another department, as the company maintains a zero-tolerance policy for phone abuse. Additionally, all conversations are recorded. If you have questions, please get in contact with me.

Adriana Robinson

All employees who work their full scheduled shift on December 25 and/or January 1 will receive a pair of C1 passes, as per previous years.

Workplace Power & Workers Protection of a Collective Agreement